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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, your item must be:

In the same condition as received unused, unworn, with all original tags
In its original packaging
Accompanied by the receipt or proof of purchase

How to Start a Return

Email us at info@vintagefurmania.com to request a return.
Returns must be approved before sending any items back.

Once approved, you will receive:

The return instructions
Our return address: Eikenlaan 1 Box 5, 2242 Zandhoven , Belgium
A return label if applicable (buyer is responsible for return shipping costs unless the item is damaged or incorrect)

Items sent back without prior approval will not be accepted.

You can always contact us with any return questions at vintagefurmania@gmail.com.

Damages & Issues

Please inspect your order upon arrival. Contact us immediately if your item is:

Defective
Damaged
Incorrect
We’ll evaluate the issue and make it right.

Exceptions / Non-returnable Items

We do not accept returns for:

Custom or personalized items
Sale items or gift cards

Please reach out if you're unsure about your item’s eligibility.

Exchanges

To exchange an item, first confirm with us and after you can return the original first. Once accepted and received, you can place a new order for the desired item.

European Union – 14-Day Cooling-Off Period

If your order ships into the European Union, you have the legal right to cancel or return it within 14 days, for any reason.
The item must meet the same return conditions: unworn, unused, with tags and original packaging, and proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you of approval.
If approved:

A refund will be issued to your original payment method
Please allow up to 10 business days for processing by your bank or payment provider

If more than 15 business days have passed since refund approval, please contact us.

We ship worldwide from Belgium, carefully packaging each item to ensure it arrives in excellent condition.

Processing Time

Orders are processed within 1–2 business days
You will receive a tracking number once your order has been shipped

Estimated Delivery Times (usually next business day)

Belgium, EU & UK : 2-4 business days
USA & Canada: 3-5 business days
Other International: 4-7 business days

Please note that delivery times may vary due to customs or local postal delays.

Shipping Costs

FREE Shipping on all items or promotions.

We have decided to provide support on shipping costs for our loyal clients.

Customs & Import Taxes

Buyers are responsible for any customs duties or import taxes (usually there are no import fee's for vintage items, yet please check with you country's tax regulations) We will do our best to support you on this part too if needed. Feel free to contact us for more info.
We are not responsible for delays caused by customs

Tracking Your Order

Once shipped, you will receive an email with a tracking number and link to follow your package.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at info@vintagefurmania.com
We’ll work with the courier to resolve the issue

Registered Trade name: Vintage Fur Mania BV
Email: info@vintagefurmania.com
Phone number: +32465160982
Company's Physical address: VINTAGE FUR MANIA BV, Eikenlaan 1, Apt.5, 2242 Zandhoven, Belgium
Business VAT number: BE.1015.900.495

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